Return and refund policy

At Hoogly, customer satisfaction is our priority. We want every purchase to bring joy to your little ones. If you are not completely satisfied with your order, we’re here to help with a simple and transparent return and refund process.

Eligibility for Returns

You may request a return if:

• The item received is damaged, defective, or broken.
• You received an incorrect product.
• The product has missing parts or accessories.
• The product was delivered in a significantly different condition than described.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, tags, manuals, and accessories.
• Be accompanied by proof of purchase or order confirmation.

Return Request Timeline

Return requests must be submitted within 7 days of receiving your order.

Requests made after this period may not be eligible for a return or refund.

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, assembled, or damaged after delivery.
• Personalized or customized products.
• Gift cards, promotional items, or clearance products.
• Products without original packaging or missing components.
• Items damaged due to improper handling or misuse.

How to Request a Return

To initiate a return:

1. Email us at info@hoogly.in with your order number and reason for the return.
2. Attach clear photos or videos if the item is damaged, defective, or incorrect.
3. Our support team will review your request and provide return instructions.
4. Once approved, ship the item back to the designated return address.

Refund Process

After we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement Policy

If you receive a damaged, defective, or incorrect item, we may offer:

• A replacement product (subject to availability)
• A store credit
• A full refund

The appropriate resolution will be determined after verification.

Cancellation Policy

Before Shipment

Orders can be cancelled before they are dispatched for a full refund.

After Shipment

Orders that have already been shipped cannot be cancelled. You may request a return after delivery if the item meets our return eligibility criteria.

Shipping Charges

• Original shipping charges are non-refundable unless the return is due to our error.
• If the return is approved because of a damaged, defective, or incorrect item, Hoogly will bear the return shipping cost.
• For all other approved returns, customers may be responsible for return shipping charges.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us.

Contact Information

Email: info@hoogly.in

Phone: +91 62355 28238

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM