Privacy Policy

At Hoogly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website, create an account, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely through third-party payment providers)

Account Information

• Username and password
• Purchase history
• Wishlist and saved preferences

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Communicate order updates and important notifications
• Improve our products, services, and website experience
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Send promotional offers, newsletters, and marketing communications (only with your consent)

3. Payment Security

We do not store your complete payment or card information on our servers.

Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Personalize content and recommendations

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers, including:

• Payment gateway providers
• Shipping and logistics partners
• Customer support platforms
• Website analytics providers
• Marketing service providers

These third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement appropriate technical, administrative, and security measures to protect your personal information from:

• Unauthorized access
• Misuse
• Alteration
• Disclosure
• Loss or destruction

While we strive to use commercially acceptable means to protect your data, no online transmission or storage method can guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Improve customer experience

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your personal data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

9. Children’s Privacy

Hoogly is designed for families and children; however, purchases must be made by parents, guardians, or adults.

We do not knowingly collect personal information directly from children under the age of 13 without parental consent.

If you believe a child has provided personal information, please contact us so we can remove it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, policies, or content.

We encourage users to review the privacy policies of those websites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Contact Information

Hoogly

Email: info@hoogly.in

Phone: +91 62355 28238

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM