Shipping policy

Delivering Joy, One Package at a Time

At Hoogly, we are committed to ensuring your orders reach you safely, quickly, and efficiently. We work with trusted delivery partners to provide a seamless shopping experience from our store to your doorstep.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

Shipping Timeframes

Estimated delivery times may vary depending on your location.

Standard Delivery

• Within the city: 1–3 business days
• Within the state: 2–5 business days
• Across India: 3–7 business days

Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, or remote delivery locations.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Package size and weight
• Order value
• Ongoing promotional offers

We may offer free shipping on eligible orders during special promotions.

Order Tracking

Once your order has been shipped, you will receive:

• An order confirmation email
• Shipping confirmation details
• Tracking information (if applicable)

You can use the tracking number to monitor your shipment’s progress.

Delivery Areas

We currently deliver across most locations within India. Delivery availability may vary for certain remote or restricted areas.

For international shipping inquiries, please contact our support team before placing an order.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address information
• Recipient unavailability
• Unreachable contact number

Our courier partner may attempt re-delivery. Additional shipping charges may apply for repeated delivery attempts.

Address Accuracy

Please ensure that all shipping details are accurate before completing your purchase, including:

• Full name
• Complete delivery address
• Landmark (if applicable)
• Phone number
• Postal/ZIP code

Hoogly is not responsible for delays caused by incorrect information provided during checkout.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

1. Contact us within 48 hours of receiving your order.
2. Provide your order number and clear photos of the package and product.
3. Our team will investigate and provide a suitable resolution.

Delays Beyond Our Control

While we strive to deliver every order on time, unforeseen circumstances may occasionally cause delays, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions

We appreciate your patience and understanding in such situations.

Need Assistance?

If you have any questions regarding shipping or your order status, our team is here to help.

Contact Us

Email: info@hoogly.in

Phone: +91 62355 28238

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM